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Qmatic for Public & Government Sector

Thursday 9 / March / 2017

Transform historically slow processes and frustrated staff into productivity and delight. For government and civic organizations, Qmatic customer journey technology solutions represent new ways to extend connections and support with the community. From online appointment capabilities, to self-check-in and mobile queuing alerts, to information that keeps employees ready to help each citizen, we are helping to offer a positive experience for all Surprise and delight your constituents with   a less stressful, more pleasant service experience. Minimize appointment anxiety by giving the citizen control of online appointment management and check-in, and allowing them to register by ID number to preserve anonymity Reduce actual and perceived waiting times with relevant communications via mobile, SMS and signage, ‘out of line’ waiting options, and digital engagement provided to entertain and inform Improve service quality by matching citizens with skilled employees, based on data gathered through appointment management and post-service feedback Post-service, invite citizens to provide immediate feedback about the        service they have experienced, engaging them in driving customer service improvements Automation, information and monitoring improve productivity and job satisfaction. Maintain a relaxed environment with resources at every touch point to help the citizen move comfortably from appointment through post-service Raise employee fulfilment and happiness by keeping them informed, matching them with citizens, facilitating communication, and enabling greater productivity Improve resource, operations and budget efficiencies by monitoring and controlling appointment levels, matching employee capacity to volume, and setting alarms to monitor capacity management Optimize space to accommodate higher volume and improved use of waiting space Continuously drive improvements through real-time citizen feedback, and performance data and benchmark reports